Yes — we offer basic file setup assistance at no charge for straightforward jobs. If you have a logo, text or artwork you’d like cut, send it through and we’ll advise on the best approach.

For more complex design work (custom illustrations, layout design, artwork creation from scratch), we charge a small hourly rate. Contact us first to discuss your project and we’ll give you an estimate.

Before we cut your job, we run a prepress check to confirm:

• All cut paths are closed and correct
• Minimum feature sizes are achievable on your chosen material
• Document units and scale are correct
• No overlapping lines that would cause double-cutting

If we find any issues we’ll contact you before proceeding. We won’t cut a job we know will fail.

Yes. Call us on 02 9451 4557 or email design@lasercutpacksend.com.au with a description of your project — dimensions, material, thickness and quantity — and we can give you a rough estimate.

For acrylic letter orders, our Custom Builder gives you instant live pricing without needing a file. For cut-file work, use our Cut File Quote tool for an instant price from your DXF or SVG.

We automatically apply the following discounts on qualifying products:

• 10–19 pieces: 10% off
• 20–49 pieces: 15% off
• 50+ pieces: 20% off

Discounts are applied in your cart automatically. For very large runs (100+), contact us directly for a custom quote.

Payment is required upfront before production begins. We accept credit/debit card, bank transfer and AfterPay (for orders under $2,000). Once payment is confirmed, your job enters the production queue.

For large or repeat orders we may be able to arrange trade terms — contact us to discuss.

• Visa / Mastercard (credit and debit)
• Bank transfer (EFT)
• AfterPay — pay in 4 fortnightly instalments

All prices are in AUD and include GST.

Yes. We are located at Unit 12, 16 Aquatic Drive, Frenchs Forest NSW 2086. Pick-up is available Monday–Friday, 9am–5pm. Please contact us when your order is ready to confirm a collection time.

We cannot laser cut:

• PVC / vinyl (produces toxic chlorine gas)
• Polycarbonate / Lexan (melts rather than cuts cleanly)
• Fibreglass or carbon fibre (toxic fumes)
• Raw stainless steel or raw brass over 1mm (reflective — laser bounce risk)

If you’re unsure about your material, just ask.

Our standard bed size is 1200mm × 900mm. For larger pieces we can cut in sections and supply for self-assembly, or contact us to discuss panelling options.

Minimum recommended feature size is 2mm for 3mm acrylic. Finer detail is possible but contact us first for very intricate work.

Yes. We offer:

• Standard spray painting — any colour (+$10/letter or quoted per job)
• Exact PMS/RAL colour matching — for brand-accurate finishes (+$18/letter)
• UV print to face — full-colour printing directly onto the acrylic surface (+$9/letter)

Painted and printed finishes add 2–3 business days to the standard turnaround.

We ship Australia-wide via Australia Post or courier (TNT/StarTrack for larger orders). All orders are carefully packed — acrylic is wrapped in foam and boxed to prevent transit damage.

Shipping costs are calculated at checkout based on your location and order size. Sydney metro orders typically arrive within 1–2 business days of dispatch.

Yes. All orders are sent with transit insurance included. If your order arrives damaged, take photos before unwrapping further and email them to design@lasercutpacksend.com.au and we’ll arrange a replacement or refund promptly.

For custom laser-cut orders, we send a digital proof by email before cutting. You must approve the proof before we begin production. This gives you the chance to check text, layout and sizing before any material is cut.

For standard products ordered through the shop with preset options (size, colour, font), approval is still offered for orders over $100.